A Q&A with the Specsavers Recruitment Services
KeyApps Ltd built the Specsavers Recruitment Services – Locum Diary App and integrated core locum/worker management functionality into their Access RDB Systems. The product has been operating for almost a year now and in partnership with Access Group, we ran a brief Q&A with Tom; Specsavers RS’s Communications and Engagement Manager
Customer: Specsavers Recruitment Services
Product: The Specsavers Recruitment Services – Locum Diary App; a KeyApps ~ Access RDB synced Product
Systems used: Access RDB, RDB ProNet, KeyApps Technology
TOM, COMMUNICATIONS AND ENGAGEMENT MANAGER
Can you tell me a little bit about your role within the company?
I manage the recruitment communications and marketing strategy for Specsavers Recruitment Services. Our team delivers a range of marketing campaigns to both stakeholders and candidates to promote the Specsavers in-house recruitment team and engage talented professionals with the Specsavers brand.
Can you tell me about The Locum Diary App and its use within Specsavers Recruitment Services?
The Locum Diary App is a diary tool for self-employed professionals (SEP) working with Specsavers. Our SEP recruitment team use the app to share opportunities in Specsavers stores with SEP’s and the app allows SEP’s to update the SRS on their availability, begin the booking process and contact the team directly, as well as diarising their future bookings.
How long have you been using The Locum Diary App at your company?
Just over a year
How well is the product integrated with RDB ProNet?
The product integrates well with RDB ProNet and allows real-time updates
Please can you provide a number of benefits you are seeing from engaging with your workforce via the Locum Diary App?
Presuming workforce means self-employed professionals – there have been a number of benefits of implementing the Locum Diary App; including the engagement of new SEP’s and improving the way we work our current SEP’s. SEP’s can now manage their working diary at the click of a button and have Specsavers opportunities at their fingertips, where as previously they were reliant on emails from our consultants. The booking process has improved with the implementation of the app which helps put Specsavers ahead of our competitors when it comes to engaging the SEP workforce.
Both Access Group and KeyApps continue to see a substantial number of messages being exchanged via the locum diary app. Can you expand on what the messaging system is being used for please?
Mostly follow ups from where a locum has submitted interest in a date, and we are unable to contact via phone. We also use this feature to highlight that there are new jobs available to view in the opportunities folder.
What’s the consultant’s and candidate’s favourite features?
Consultant: Ease of sending days quickly, messaging feature, volume of new candidates, easily able view to a candidates availability
Candidate: diary management, able to submit interest in dates easily and quickly, central way to manage dates, messaging feature.
Working with Access Group & KeyApps
How do you find working with the Access and KeyApps team?
A positive experience
How has this relationship developed over the years?
The relationship has developed in a positive direction as the business continues to expand its use of technology in recruitment processes
What is important to you in this relationship?
Constantly improving the technology available in terms of improving internal processes and enhancing candidate engagement
Would you recommend this software to other recruiters, (excluding your competitors of course?)